Carers Emergency Alert Card

What is the Carers Emergency Alert Card?

It is a credit card sized laminated card that will identify someone as a carer in the event of an accident. The scheme is run by Wightcare Services which operates a 24 hour Call Centre. The service is free of charge, being funded by the Isle of Wight Council.

Why was the service started?

Carers are often worried about what would happen to the person they care for if they were out alone and had an accident. The service can offer peace of mind and provide a point of contact 24 hours a day.

How does the service work?

A carer registers with the scheme by completing an enrolment form. This form holds information about the carer, their dependent(s) and the action that needs to be taken in the event of an emergency.

The carer is then issued with a laminated clip-on card. The registration number and telephone number are linked to records at Wightcare Services Call Centre where help can be coordinated to assist the person being cared for while the carer is receiving attention.

The service is confidential. No personal details are on the card, so the identities of the carer and the person being cared for are protected. The only means of identification is the reference number of the card.

In an emergency, a call is received by the Wightcare Services Operator who responds by carrying out the instructions on the enrolment form.

How do you use the card?

Always carry the card with you. It is important that this identification is found quickly. If possible, clip it to your coat, wallet or handbag.

What are the benefits of the service?